At Kai Retro Culture, we aim to provide our Kai Family with the best shopping experience possible, and that includes fast, reliable shipping. Here's what you can expect when you shop with us:

Processing Time

• Orders are typically processed within 2-5 business days from the moment they are placed.
• Orders with a large quantity of items may take longer than usual to process.
• During busy periods or promotions, processing time may be slightly longer, but we will keep you updated on any delays.

Shipping Time

• We offer free tracked shipping worldwide with all orders, and delivery typically takes 10-20 days, depending on your location. Please note some countries may take up to 30 days delivery. 
• Due to factors beyond our control, such as flight delays from the origin country, some shipments may experience unexpected transit delays. If there are any delays affecting your order, we will notify you as soon as possible. While we strive to meet our estimated delivery times, we appreciate your patience in such situations.
• You will receive a tracking number once your order has shipped so you can follow its journey from our door to yours.
  
• If you have not received your order 30 days after it has been shipped, please contact us so we can investigate the delay and resolve the issue.

 - Germany, UK and Other European countries: 10-15 business days

 - Australia: 8-12 business days

 - USA and Canada: 10-15 business days

 - UAE, GCC and Other countries: 10-20 business days

 

Shipping Responsibility

• Please ensure that your shipping address is accurate and complete when placing your order.
• We are not responsible for orders shipped to an incorrect address provided by the customer.
• We are not liable for packages not collected from the post office or missed delivery attempts.
• If the shipping details are incorrect or the package is unclaimed, refunds or replacements will not be issued.
• If you spot an error in your address, please contact us within 48 hours at support@kairetroculture.com.